Discover helpful answers about our handcrafted lighting pieces, customization options, global delivery, care tips, and more. Still have questions? Our design consultants and support team are here to guide you—every step of the way.
01 Product Information
& Customization
Are all lighting pieces handmade?
Yes. Every 86 Studios creation is handcrafted by skilled artisans in our atelier, using premium materials like copper, glass, crystal, and ceramic.
Can I customize the size, shape, or finish of a piece?
Absolutely. We offer full customization on dimensions, finishes, materials, and design elements to match your project’s aesthetic.
Can I design a lighting piece from scratch with your team?
Yes, we collaborate with clients, architects, and designers to create completely bespoke pieces tailored to your vision.
Do you offer pre-designed collections as well?
Yes. In addition to custom work, we offer signature collections ready for selection and slight personalization.
What materials do you typically work with?
Our core materials include hand-blown glass, precision-cut K9 crystal, brushed copper, stainless steel, acrylic, and sculpted ceramic.
02 Shipping, Delivery,
& Tracking
Do you ship internationally?
Yes, we offer worldwide shipping with secure packaging and insured delivery to ensure your piece arrives in perfect condition.
How long does production and delivery take?
Production times vary based on the complexity and customization. Typically, it takes 4–8 weeks. Delivery times depend on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number and shipping updates directly via email or WhatsApp.
Do you offer white-glove delivery or installation support?
In select regions, we partner with local professionals to provide installation assistance. Contact us to check availability in your area.
Can I arrange express shipping for urgent orders?
Depending on availability and production capacity, we may accommodate expedited orders. Please inquire directly with our team.
03 Care, Maintenance,
& Warranty
How do I clean and maintain my lighting piece?
Use a soft microfiber cloth for dusting and avoid harsh chemicals. Detailed care instructions are provided with each order.
Are your chandeliers safe for humid or outdoor environments?
Our products are primarily designed for indoor use. For special environmental conditions, we offer material adaptations upon request.
What is your warranty policy?
All 86 Studios pieces come with a 2-year limited warranty covering manufacturing defects. Extended warranty options are available for custom projects.
Can I order replacement parts if needed?
Yes. We offer spare components and replacement parts for all of our collections and custom pieces.
Will the finish or color change over time?
Our materials are chosen for their durability. However, natural finishes like copper may develop a patina, which many consider part of their charm.
04 Returns, Exchanges,
& Additional Support
Can I return a custom lighting piece?
Due to the bespoke nature of our products, custom orders are non-returnable. However, we’ll work closely with you during design to ensure satisfaction.
What if my piece arrives damaged?
All shipments are insured. In the rare case of damage, please contact us within 48 hours of delivery with photos, and we’ll assist promptly.
Do you offer refunds or store credit?
Refunds are available for non-custom, unused items returned in original condition. For custom pieces, we offer revisions or credit on a case-by-case basis.
How do I get support after my order?
Our customer care team is available via email, phone, or WhatsApp. We also assign a dedicated project consultant for larger installations.
Do you work with interior designers or developers?
Yes. We regularly collaborate with designers, architects, and real estate developers on residential and hospitality projects.